Last updated: April 2026
1. Introduction
Medtas Pty Ltd (ABN 726 44270860) ("MedTAS", "we", "our", "us") is committed to protecting the privacy and security of your personal information. This Privacy Policy explains how we collect, hold, use, and disclose personal information in accordance with the Australian Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs).
By using our website at www.medtas.com.au or engaging with our services, you acknowledge that you have read and understood this Privacy Policy.
2. Information We Collect
We may collect the following types of personal information:
- Contact details: name, email address, phone number, postal address, and company/organisation name
- Professional information: job title, professional qualifications, and business-related details relevant to our pharmaceutical services
- Enquiry details: the nature and content of your enquiry submitted via our website contact form, email, or telephone
- Pharmacovigilance data: adverse event reports, product complaints, and related health information submitted to our pharmacovigilance team (handled in accordance with TGA requirements)
- Website usage data: IP addresses, browser type, pages visited, and cookies (see Section 7)
3. How We Collect Information
We collect personal information through:
- Our website contact form and enquiry submissions
- Direct communication via email, telephone, or post
- Business meetings, industry events, and professional networking
- Adverse event and product complaint reporting channels
- Automated collection through website cookies and analytics tools
We will always collect personal information directly from you where reasonably practicable. Where we receive personal information from third parties (such as business referrals or pharmacovigilance reports from healthcare professionals), we will take reasonable steps to notify you.
4. How We Use Your Information
We use your personal information for the following purposes:
- Responding to your enquiries and providing requested information about our services
- Managing business relationships with partners, manufacturers, and stakeholders
- Fulfilling our pharmacovigilance and adverse event reporting obligations under the Therapeutic Goods Act 1989
- Complying with regulatory requirements imposed by the Therapeutic Goods Administration (TGA)
- Improving our website and services
- Sending relevant business communications (with your consent)
5. Disclosure of Information
We may disclose your personal information to:
- Regulatory authorities: the Therapeutic Goods Administration (TGA) as required by law, including adverse event reports and pharmacovigilance data
- Professional advisors: legal, accounting, and compliance professionals engaged by MedTAS
- Manufacturing partners: where necessary for product safety or quality purposes
- Service providers: website hosting, IT support, and data analytics providers who assist in operating our business
We will not sell, rent, or trade your personal information to third parties for marketing purposes. We may disclose personal information where required or authorised by Australian law.
6. Pharmacovigilance Data
If you submit an adverse event report or product complaint, we are legally required to collect and process certain personal and health information. This information may be shared with the TGA, our manufacturing partners, and relevant regulatory authorities worldwide as required under pharmacovigilance regulations. We may contact you for follow-up information relating to your report. Pharmacovigilance data is handled with the highest level of confidentiality and in strict compliance with TGA guidelines and the Therapeutic Goods Act 1989.
7. Cookies and Website Analytics
Our website uses cookies and similar technologies to improve your browsing experience and help us understand how our website is used. Cookies are small text files stored on your device. You can manage cookie preferences through your browser settings. Disabling cookies may affect your ability to use certain features of our website.
8. Data Security
We take reasonable steps to protect your personal information from misuse, interference, loss, unauthorised access, modification, and disclosure. Security measures include secure data storage, access controls, encryption where appropriate, and regular review of our information handling practices.
9. Overseas Disclosure
As a pharmaceutical company working with global manufacturing partners, we may disclose personal information to overseas recipients, including manufacturing partners and regulatory authorities in countries where our partner facilities are located. Before disclosing personal information overseas, we take reasonable steps to ensure the overseas recipient handles your information in accordance with the APPs.
10. Access and Correction
You have the right to request access to the personal information we hold about you, and to request correction of any information that is inaccurate, incomplete, or out of date. To make a request, please contact our Privacy Officer using the details below. We will respond to your request within 30 days.
11. Complaints
If you believe your privacy has been breached or you wish to make a complaint about how we have handled your personal information, please contact us using the details below. We will investigate all complaints and respond within 30 days. If you are not satisfied with our response, you may lodge a complaint with the Office of the Australian Information Commissioner (OAIC) at www.oaic.gov.au.
12. Changes to This Policy
We may update this Privacy Policy from time to time. Any changes will be posted on this page with an updated revision date. We encourage you to review this policy periodically.
13. Contact Us
For any privacy-related enquiries or requests, please contact:
Privacy Officer
Medtas Pty Ltd
Level 11, 347 Kent Street, Sydney CBD NSW 2000
Phone: 1300 414 543
Email: info@medtas.com.au